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Hotel Career

Hostess / Trainee Hostess

Roles and Responsibilities:
Hostess is expected to provide a high standard of service with confidence and a professional matter and exceed customers expectations at all time. You will be the helpful and promote a professional image; give full cooperation to any client requiring assistance with caring attitude.
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GRE

Roles and Responsibilities:
An exciting role has arisen for a highly motivated and hardworking Guest Relation Executive (Hostess) to join the Food and Beverages, The main duties of this role is to project a professional and welcoming image to the business, is active in seeking and developing relationships to drive reservations. Is organized and can proactively drive passant to covers through engagement of potential customers.
Receptionists’ / cashier duties / reservations / order-taker duties, cloakroom duties
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Executive

Roles and Responsibilities:
Food and beverage supervisors are generally responsible for all of the business operations of a dining establishment. Duties typically include interviewing, hiring, training, scheduling and managing employees, as well as overseeing inventory, including food and beverages, supplies and other restaurant equipment.
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Senior Executive

Roles and Responsibilities:
s a senior executive is an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
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Hotel Food and Beverage

Food and Beverage service hierarchy wise roles and responsibility
Roles and Responsibilities:
A Food & Beverage Manager forecasts, plans and controls the ordering of food and beverages (drinks) for a hospitality property. He also manages the finances related to the whole process of purchasing food and drink for the hotel premises. “Purchasing” includes sourcing, ordering and transporting of F&B.
The Food & Beverage Manager is responsible for:
Purchasing F&B stock
Stock control
Storage control
Goods receiving
Monthly stock takes
Planning and carrying out of F&B budgets
Assisting the Food & Beverage Department with budgets
Costing of menus for restaurants
Relevant financial reports and other financial duties.
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Restaurant Manager

Roles and Responsibilities:
Restaurant Managers ensure that restaurants operate efficiently and profitably while maintaining their reputation and ethos. They must coordinate a variety of activities, whatever the size or type of the outlet; and are responsible for the business performance, quality standards and health and safety of the restaurant.
Restaurant managers are responsible for overseeing the efficient running and profitability of restaurants and for managing their employees.
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Assistant Restaurant Manager

Roles and Responsibilities:
The Assistant Restaurant Manager is someone who is passionate about food and customer service. They are a problem solver with strong work ethic and leadership skills. The Assistant Restaurant Manager understands that customer satisfaction always takes priority but efficient restaurant operations make it possible. They are an experienced leader with a goal to move up in the management field.
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Assistant Food and Beverage Manager

Roles and Responsibilities:
Assist in the organization, management and administration of all operational aspects for the Food and Beverage Outlets.
The Assistant Food and Beverage Manager reports to the Food and Beverage Manager .Knowledge of food service operations and a variety of styles of services. ... Supervisory Responsibilities: This position supervises all hourly employees in the food and beverage outlets and is responsible for assisting in the administrative tasks related to the outlets.
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Supervisor

Roles and Responsibilities:
Food and beverage supervisors are responsible for the daily operations of businesses that prepare and serve food and drinks to customers such as restaurants, resorts, hotels, hospitals and banquet halls. Food and beverage supervisors oversee all of the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service.
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Stewards

Roles and Responsibilities:
Jobs in the restaurant industry demand long hours, high energy and attention to detail. Basic maintenance and cleanliness of the kitchen and dining area is the responsibility of the steward, who works under the supervision of the head chef or restaurant manager. The job entails a variety of important tasks.
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Assistant Steward

Roles and Responsibilities:
A food-and-beverage assistant ensures that customers get quality food and excellent service from restaurants in hotels, resorts and conference facilities, while maintaining profitability for the business. The assistant's duties range from welcoming visitors, maintaining a clean environment and deputizing the F&B manager, to coordinating operations and solving problems.
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Housekeeping

Room Attendant

Reports to the Floor Supervisor, duties and responsibilities are as follows:
Offer professional, friendly and engaging service to the guests
Focus on guest needs, remain calm and courteous at all times
Clean all the assigned guestrooms including: dusting, soiled linen / waste removal from rooms, making beds, vacuuming, window cleaning, bathroom cleaning, replenishing supplies used in the guest room
Ensure that guest corridors are always clean
Ensure that periodical cleaning schedules are followed
Maintain hygiene standards by using proper cleaning products.
Keep the housekeeping trolley and Pantry clean, free of litter and well stocked for the next day
Sign in and out master keys daily.
Maintain proper usage of cleaning supplies and equipment
Update and record all cleaned rooms
Return and properly tag all lost and found articles in the Housekeeping Office
Follow departmental policies and procedures and service standards
Report necessary maintenance repairs to be done
Follow all safety and sanitation policies
Report to the floor supervisor any loss or damage to the guest rooms or guest areas
Follow the safety and security procedures set
Ensure that a proper handover is given to the floor supervisor at the end of his / her shift
Must be able to work in any of the shifts in the department
Other duties as assigned by the floor supervisor / Housekeeping Manager
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Housekeeping Supervisor

Reports to the Housekeeping Manager. Duties and Responsibilities are as follows:
To ensure the highest level of cleanliness, hygiene and tidiness is maintained in all Guest areas
Ensures that the room attendants are well groomed.
Prepare the duty roaster / duty chart for the room attendants
Allocate the duties to the room attendants for the day
Supervising the daily cleaning of assigned guest areas including guest rooms (morning / turning service), corridor and public areas to the highest standards. Ensure that the back of the house areas including all the staff areas are clean
Ensure that all the cleaning equipments / Extra beds / Mattress are maintained by the room attendants
Report any maintenance jobs to be done and get the same rectified with the Engineering department
In case any room is taken up for renovation / maintenance work ensure that the room is properly packed and the supplies removed.
Report any loss / damage / theft to the guest rooms to the Housekeeping manager
Follow the safety and security procedures set
Ensure that all records are maintained and updated from time to time
Ensure that proper inventories are taken as per schedule of the items in the department including the cleaning equipments and extra bedding
Must be willing to work in any of the shifts in the department
Other duties that may be given to him / her by the Housekeeping Managers
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A Laundry Man / Presser

Reports to the Housekeeping Manager. Duties and responsibilities are as follows:
He is responsible for the washing and pressing of the linen / uniforms used in the Hotel according to the company standards
He has to ensure that care is taken while operating all the laundry equipments.
Ensure that utmost care is taken while washing / ironing guest clothes
Ensure that proper sorting and tagging of uniforms / guest laundry is done
In case any items of guest clothing received for washing / ironing is torn or damaged, it is to be informed to the housekeeping desk and shown to the guest before being processed
Ensure that the laundry chemicals are used as per the standards set and there is no wastage of water / chemicals / electricity
Ensure that all the machines are switched off at the end of the shift / day
Follow the safety and security procedures set
Must be willing to work in any of the shifts in the department
Other duties that may be given to him / her by the Housekeeping Manager
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