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CASINO Guest relations - Summar Support Staff

Guest relations officer/ Executive
Job description
A Guest Relations Officer or GRO is responsible for the handling of the front desk in all its aspects. A guest relations officer is the front liner of the property. Welcoming guest and assisting them in all possible ways. GRO is responsible to look after all guests that visit and by also taking a feedback to improve on our services.
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VIP services coordinators /executives
Job description
Coordinators support the VIP Services team and gain exposure to VIP Premium Customers from all over the world. Daily responsibilities include booking hotel rooms, limousines, helicopters and entertainment activities. Managing relations with Vip Guests by knowing their interests and liking in day to day activates. Also assisting to have a comfortable visit every time. To hear out grievances of VIP customers and also finding a solution.
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Child Caretakers
Job description
Ensure children are supervised at all times. Provide various experiences and activities for children including songs, games and storytelling. Provide opportunities for sleep and rest time. Build children’s esteem. Establish routines and provide positive guidance. Provide a safe and secure environment for children to feel comfortable. Implement positive discipline when required. Clearly and effectively communicate in a manner that children understand.
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